SpeakDo Telephony
Under construction — not available yet
When a call becomes an action in your ERP.
SpeakDo is exploring how a phone call could, in the future, become a structured action in your ERP. This is a product direction under construction, not a service available today.
Product direction under development · No general availability today · Dolibarr and AI Agents available now
Same action catalog envisioned
ERP rights respected by design
Nothing to buy or install today
What we're building
From a call to an ERP action
An example flow under exploration, not an active feature today.
1
"Hi, our server has been down since this morning."A customer calls and explains the situation.
2
Customer identificationTheir identity and ERP context would be looked up.
3
Request qualificationThe purpose of the call would be analyzed and structured.
4
Ticket creationA relevant action from the catalog could be proposed.
The problem isn't the phone
It's the moment the information gets lost.
A customer calls, explains a real problem, gives useful details. Today, that information often lives only for the length of the call — in the memory of whoever picked up, or on a scribbled note — and never becomes structured data in the ERP.
What we're building — not what exists today
The envisioned direction for an incoming call.
The flow below describes the product goal under exploration, not a feature available today. It follows the same principle as SpeakDo Field and SpeakDo AI Agents: turning an intent into a verified business action, never an automatic write.
01
A customer calls
An incoming call arrives through a telephony system or an AI phone agent connected to SpeakDo.
02
Identification and context
The goal is to look up the caller's identity and ERP context from the information available during the call.
"Hi, our server has been down since this morning."
03
Request qualification
The content of the call would be analyzed to precisely understand the customer's request.
04
A proposed business action
A relevant action from the catalog — for example, creating a ticket — could be prepared from that qualification.
05
Written to the ERP
Once verified, the information would go straight into the ERP, with no manual re-entry after the call.
One business layer, not a separate system
What foundations will SpeakDo Telephony build on?
The goal is not to build a separate, less controlled telephony system. SpeakDo Telephony is designed to reuse the same foundations already in place for SpeakDo Field and SpeakDo AI Agents.
The same closed, versioned business action catalog — never a free-form write decided by a language model.
The same ERP rights: an action triggered from a call would respect the permissions of the relevant user or department.
The same data minimization principles already applied to SpeakDo for Dolibarr.
Today vs. tomorrow
One shared foundation, three entry points
✓
FieldAvailable today, via the Dolibarr module.
✓
AI AgentsAvailable today, via the SpeakDo MCP server.
…
TelephonyUnder construction, on the same foundations.
Where does SpeakDo Telephony stand?
Under active development. Not yet available to buy or use generally.
Unlike SpeakDo for Dolibarr, installable today, or SpeakDo AI Agents, whose MCP server works right now, SpeakDo Telephony is a product direction we're building. No launch date, beta program, or customer reference is announced at this stage. If you'd like to follow this work or discuss your needs, get in touch by email.
Frequently asked questions
Straightforward.
Details on the shared foundations are on the AI Agents and Security pages.
Is SpeakDo Telephony available today?
No. It's a product direction under construction. There is nothing to buy, install, or activate today for telephony.
What technical system will it be built on?
The goal is to reuse the same controlled business action catalog and the same ERP rights already used by SpeakDo Field and SpeakDo AI Agents — not a separate, less controlled system.
How can I follow its progress?
By contacting us at hello@speakdo.fr. There is no automated waitlist at this stage.
Will it replace an existing phone system?
No. The goal is to connect an existing telephony system or AI phone agent to your business system — not to replace telephony itself.
Does SpeakDo work with ERPs other than Dolibarr?
Not yet in production. Dolibarr is currently the only integration actually available for SpeakDo, including for this product direction.
Follow this product direction
Under construction. Let's talk about your needs.
Nothing to buy or install for telephony today. In the meantime, SpeakDo for Dolibarr is available right now.